Privacy Policy

📅 Effective Date: January 1, 2026

Introduction

kud9 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all registered players and visitors. This Privacy Policy ("Policy") sets out in full detail how we collect, use, store, share, and safeguard information relating to you when you access and use the kud9 online gaming platform at kud9.org. By registering an account or using the platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any aspect of this Policy, please discontinue use of the platform immediately.

This Policy applies to all personal data collected through the kud9 website, mobile-optimised platform, customer support interactions, and any promotional communications you receive from us. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

Our Privacy Commitments at a Glance

Six key principles that guide how kud9 handles your personal information.

🔐SSL Encryption
All data in transit is protected by SSL encryption between your device and our servers.
🚫No Data Sales
kud9 never sells your personal data to third-party advertisers or marketing companies.
✋Your Control
You may request access to, correction of, or deletion of your personal data at any time.
🍪Cookie Transparency
We use cookies solely for platform functionality and analytics — never for cross-site tracking.
🗑️Right to Erasure
Close your account and request full deletion of your personal data, subject to legal retention obligations.
📩Direct Contact
Privacy-related requests are handled directly by the kud9 support team, not by automated systems.

What Personal Data We Collect

kud9 collects only the data that is necessary to provide, secure, and improve the platform experience for Bangladesh players.

👤

Identity Data

Full name, date of birth, username, and copies of identification documents provided during account verification.

💳

Financial Data

Deposit and withdrawal transaction records, bKash / Nagad / Rocket wallet numbers used for transactions, and account balance history.

📱

Technical Data

IP address, device type and operating system, browser type, session timestamps, and login history.

🎮

Gaming Activity Data

Games played, bet amounts, win/loss records, session duration, and responsible gaming tool usage.

📍

Location Data

Country and region inferred from IP address, used solely to apply geographic access controls and detect fraudulent logins.

How We Use Your Personal Data

kud9 uses personal data for the following specific purposes only:

To create and manage your player account, including identity verification and KYC compliance.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels.
To detect and prevent fraud, money laundering, and other prohibited conduct on the platform.
To deliver customer support, respond to account queries, and resolve disputes.
To personalise the gaming experience and send relevant promotional offers where you have consented to receive them.
To monitor compliance with our responsible gaming commitments, including tracking deposit limits and self-exclusion requests.

kud9 does not use personal data for automated profiling that produces legal or similarly significant effects without human review. Marketing communications are only sent where you have provided explicit consent at registration or through account settings. You may withdraw consent for marketing communications at any time by contacting support.

Legal Basis for Processing

Basis 1

Contractual Necessity

Processing your identity, financial, and gaming activity data is necessary for kud9 to fulfil its contractual obligations to you as a registered player — including account management, payment processing, and game service delivery.

Basis 2

Legal Obligation

kud9 is required by applicable law to collect and retain certain data for anti-money laundering (AML), know-your-customer (KYC), and fraud prevention purposes. This data is retained for the period mandated by applicable regulations, regardless of account closure.

Basis 3

Legitimate Interests

kud9 processes technical data such as IP addresses and session logs to protect the security of the platform and its players, to detect and investigate fraud, and to maintain the integrity of gaming outcomes. These are legitimate interests that do not override your fundamental privacy rights.

Basis 4

Consent

Where kud9 processes your data for marketing communications or optional personalisation features, we do so on the basis of your explicit consent obtained at registration or through your account settings. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

kud9 does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:

Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to complete your deposit or withdrawal request.
Game content providers — Pragmatic Play, Evolution Gaming, and other licensed providers may receive anonymised session identifiers required to deliver and certify game outcomes. They do not receive your identity or financial data.
Law enforcement and regulatory authorities — kud9 will disclose personal data when legally compelled to do so by a valid court order, government authority, or applicable regulatory requirement.
Anti-fraud and AML service providers — third-party fraud detection tools may process technical identifiers (IP address, device fingerprint) to flag suspicious activity. These providers operate under strict data processing agreements.

In all cases where data is shared with third-party processors, kud9 ensures that appropriate contractual safeguards are in place to require those parties to protect your data to at least the same standard as set out in this Policy.

kud9 does not share your personal data with any third-party marketing or advertising companies, data brokers, or analytics networks for commercial resale or profiling purposes.

Cookies and Tracking Technologies

kud9 uses cookies and similar technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how the platform is used. The types of cookies used by kud9 are:

Strictly necessary cookies — required for the platform to function, including session authentication, login state, and security tokens. These cannot be disabled without breaking core functionality.
Functional cookies — remember your preferences such as language settings and responsible gaming limits you have set on your account.
Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur, helping us improve the user experience.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the platform. kud9 does not use third-party advertising cookies or cross-site tracking pixels.

Data Retention

kud9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus a minimum of five years following account closure, in order to meet AML and KYC regulatory requirements. Transaction records are retained for a minimum of five years from the date of the transaction. Gaming activity logs are retained for a minimum of three years. Technical logs (IP addresses, session data) are retained for a maximum of twelve months unless required for an ongoing fraud investigation.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of personal identifiers.

Data Security

kud9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include: SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers; access controls limiting data access to authorised personnel only; regular security audits and vulnerability assessments of the platform infrastructure; encrypted storage for sensitive data fields including payment identifiers; and two-factor authentication options for player accounts.

While kud9 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kud9 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

Your Privacy Rights

As a kud9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the kud9 support team.

Right of access — request a copy of the personal data kud9 holds about you.
Right to rectification — request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to restriction — request that we limit the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to object — object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring.
Right to withdraw consent — withdraw consent for marketing communications at any time without affecting prior processing.

kud9 will respond to all verifiable privacy rights requests within 30 days. Where a request is complex or numerous, this period may be extended by a further 60 days with notice. We may need to verify your identity before processing a request to protect against unauthorised disclosure.

Children and Minors

kud9 is strictly an adult gaming platform for players aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on kud9, please contact our support team immediately at [email protected] so that we can take prompt action.

Third-Party Links

The kud9 platform does not contain links to external third-party websites. However, in the event that any such link appears in a promotional communication, please note that kud9 is not responsible for the privacy practices of any external website. We recommend reviewing the privacy policy of any external site before submitting personal data to it.

Changes to This Privacy Policy

kud9 reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date. Where changes are significant, we will endeavour to notify registered players via the contact details held on their account. Your continued use of the platform following the posting of a revised Policy constitutes your acceptance of the changes.

We recommend that all players review this Policy periodically to remain informed of how kud9 handles their personal data.

Contact Us — Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how kud9 handles your personal data, please contact the kud9 support team directly. All privacy-related requests are handled by our team — not by automated systems — and we aim to respond within 30 days.

Support Email (plain text — not a clickable link):

[email protected]